Our Services / Contact Center Services

  • Inbound ( enquires, support )
  • Outbound (Telemarketing, Rob calls, Surveys etc)
  • Recovery services

We can handle all your outsourced Contact center needs at our Contact center facility. We also offer contact center lease service for businesses who do not want to put down the huge investments required to set up a standard contact center at once.

So if you are interested, get your own Contact Center with full spectrum of contact center capabilities including:

  • Inbound /Outbound calls
  • Interactive voice response (IVR),
  • Computer telephony integration(CTI),
  • Automated call distribution (ACD),
  • Skilled based routing
  • Quality monitoring & recording,
  • Microsoft Dynamics CRM online
  • Deep business analytics from integration with Microsoft Dynamics CRM tools
  • Modern Office 365

SGSL will provide and support the contact center as a lease service in your premise. It is like buy now pay later! You also have the option of getting trained call center agents, supervisors and Contact center management staff. Please note that terms and conditions apply.

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